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Mediation is an interactive process by which disputing parties work towards an agreeable resolution of their dispute.

A mediation is led by a mediator who is a neutral party that helps facilitate the mediation between the disputing parties by constructively and collaboratively guiding the process in an effort to assist the parties towards an acceptable resolution. A mediator is not a decision maker. A resolution to the dispute is only arrived at when all involved parties are in agreement.

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